Frequently Asked Questions

Welcome to the Florida Board of Hearing Aid Specialists Help Center – an online tool for applicants, licensees, and the public to search and access our Frequently Asked Questions (FAQs), contact our office, and learn “how to” do business with the board.

What is the continuing education requirement?

Go to Continuing Education to review the current continuing education requirements

If I am disciplined by the Board, will that information become public record?

Yes; the Board is required to publish a summary of final orders resulting in fines suspension, or revocations, and any other information the department or the Board determines is of interest to the public. You may search disciplinary records using our online Final Order and Emergency Action Search Screen. You may also find links to public discipline on the Look up a License application

Does the board of Hearing Aid Specialist mail newsletters to the current licensees?

The board no longer prepares newsletters. You are now able to get the profession updates online under: Profession Update.

If I changed my mailing address or employment site, should I inform the board office?

Yes; each licensee is solely responsible for notifying the Board in writing of his/her current mailing address and place of practice.

How can I get a list of licensee information?

To obtain an electronic listing of active and inactive licensee’s mailing addresses and license status for DOH/MQA regulated professions use our Licensee Data Information service.

Please note: The department does not maintain email addresses, fax or telephone numbers in the normal course of business.

How can I check if someone is licensed?

You may use our License Look-Up Search Screen. The best results often occur when the system receives the least amount of information. If licensee is one of our profiled professions, there will be a link at the upper right portion of the screen that says Link to Practitioner Profile. This will take you to practitioner reported information about their education, specialty certification, etc.

How can I get a Board agenda?

You may request to be placed on the Boards Interested Parties list. The Board routinely sends out Agenda Outlines to interested parties 7-10 days prior to an upcoming board meeting. Copies of the full “public” agenda are also available, but are subject to a duplication fee.

Am I required to report a licensee to the department if I have personal knowledge they are in violation of the practice?

Yes. You may print the Complaint Form from our website or call (850) 488-0595 or (850) 245-4339 to request one by mail.

What do I need to get started in the new MQA Online Services Portal?

You will need access to a desktop or laptop computer with a compatible web browser (Internet Explorer, Mozilla Firefox, or Google Chrome) installed, your social security number, date of birth, and your mailing address zip code currently on file with the Department of Health.

Note: MQA Online Services is not fully compatible with all mobile devices or Apple Safari at this time.

I already have a user ID and password. Why do I have to register for a new account?

We have updated our MQA Online Services Portal to be more user-friendly. Registration is a one-time process and you can use your email address or a user ID that you will easily remember to set up your account.

I’m receiving an error that my email address is already in use.

This commonly occurs when a user has already created an account. Please use the Forgot User ID link on the MQA Online Service log-in page. If you cannot remember your password, you can select the Reset Password button to have a new password emailed to you.

I did not receive an email with my temporary password.

Check your email account’s junk mail folder. If the temporary password email is not in your junk mail folder, make sure you entered your valid email address correctly. If your email was entered correctly, please wait at least one hour to receive the email.

(NOTE: Some email systems take longer to receive emails than others. Even though we send the email immediately, it make take some time for you to receive it.)

Continuing Education

Locate board approved CE Courses for your profession.

ELI Web Assistant

ELI Can Answer Your Questions